The Impact of the Ban on the Use of Public Transportation on the Legal Protection of Transportation Service Business Actors During the Covid-19 Pandemic

Abstract

Legal protection for transportation service business actors in Indonesia is a crucial aspect in maintaining a balance between the rights and obligations of business actors and the interests of consumers. This study uses a normative legal method with a statute approach and a conceptual approach to analyze legal provisions governing protection for transportation service business actors, especially in Law Number 8 of 1999 concerning Consumer Protection (UUPK) and Law Number 22 of 2009 concerning Road Traffic and Transportation (UULLAJ). The results of the study indicate that UUPK provides legal protection through guarantees of business actors' rights to appropriate payments, protection from consumers with bad intentions, and the right to defense in legal disputes, while their obligations include guarantees of safety and transparency of information. UULLAJ further regulates technical protection for public transportation companies, such as the right to withhold, auction, or destroy goods that are not taken according to the agreement, as well as legal certainty in traffic management. With this regulation, transportation service business actors have a strong legal basis in carrying out their operations fairly and efficiently